Return & Refund Policy

Returns

You can request a return within 7 days of delivery from My Orders or by writing to support@hastakala.in if the product is damaged, defective, or different from what you ordered.

To be eligible, items must be unused, in original packaging, with tags intact. For damage claims, an unboxing video helps us resolve your request quickly.

Non-returnable items: rakhis and festive items after the festival date, personalised products, and items marked "non-returnable" on the product page.

Refunds

• Prepaid orders are refunded to the original payment method within 5–7 business days of the return being approved.
• COD orders are refunded to your bank account or UPI ID within 5–7 business days.
• Shipping and COD fees are non-refundable unless the item arrived damaged or incorrect.