Frequently Asked Questions
Last updated 08 Oct 2026
Is Cash on Delivery available?
Yes, on orders up to ₹5000 across most of India. A handling fee of ₹49 applies.
How long does delivery take?
Orders ship within 1-2 business days and usually arrive 4-7 business days later.
Is shipping free?
Yes, on all orders above ₹999. Below that a flat ₹99 applies.
Are the products handmade?
Most of our pieces are handcrafted or hand-finished, so slight variations in colour and finish are natural and make each piece unique.
What if my item arrives damaged?
Record an unboxing video and contact us within 48 hours — we'll send a replacement or refund.
Do you offer bulk or corporate gifting?
Yes! Write to support@hastakala.in or WhatsApp us for bulk pricing and custom gift packing.
Do I need an account to order?
No — you can check out as a guest. An account lets you track orders, save addresses and keep a wishlist.